Legal Notice

Legal Notice — Zarzain

1. Site Operator

This website, zarzain.com (the "Site"), is operated by Masud Trading, trading as Zarzain, a company registered in Finland.

  • Business ID (Y-tunnus): 3417453-5
  • Registered with the Finnish Trade Register (Kaupparekisteri), maintained by the Finnish Patent and Registration Office (PRH).
  • VAT Registered in Finland (ALV-rekisteröity).

2. Registered Business Address

Peltolankatu 5 D 65, 80220 Joensuu, Finland

3. Warehouse & Return Address

Kauppakatu 28, 80100 Joensuu, Finland

4. Contact Details

  • Email: info@zarzain.com
  • Phone: +358 44 961 9793
  • Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EET)

The person or team responsible for the content of this Site can be reached using the details above.

5. Nature of Business

Masud Trading, operating under the brand Zarzain, is an e-commerce retailer of clothing and apparel, selling directly to consumers via this Site.

6. Applicable Law & Consumer Protection

This Site and all purchases made through it are governed by the laws of Finland, as set out in our Terms of Service. Consumer purchases made through this Site are additionally subject to the Finnish Consumer Protection Act (Kuluttajansuojalaki) and applicable EU consumer protection regulations, which provide rights that cannot be limited or excluded by these terms.

7. Dispute Resolution

If you have a concern, please contact us directly using the details in Section 4 — we aim to resolve issues informally wherever possible.

Finnish consumers may also contact the Consumer Advisory Service (Kuluttajaneuvonta) or submit a complaint to the Consumer Disputes Board (Kuluttajariitalautakunta, www.kuluttajariita.fi) for independent dispute resolution.

The European Commission also provides an Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr/. We are not obligated to participate in proceedings before a consumer arbitration board but are committed to resolving concerns directly wherever we can.

8. Further Policies

For more information on how we handle your data, orders, and returns, please see: